Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. Proof of purchase will also be required.
To start a return, please contact us at info@paneloutlet.co.uk.
If your return is accepted, we will provide instructions on how and where to send your package. Items returned without first contacting us will not be accepted.
If you have any questions regarding a return, please contact us at info@paneloutlet.co.uk.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if your item arrives damaged, defective, or incorrect so we can resolve the issue as quickly as possible.
Non-Returnable Items
Certain items cannot be returned, including:
-
Custom or made-to-order products
-
Personal care goods
-
Hazardous materials, flammable liquids, or gases
Please contact us if you are unsure whether your item qualifies for a return.
Unfortunately, sale items and gift cards are non-refundable.
Exchanges
The quickest way to receive a replacement item is to return your original order and place a new order once your return has been approved.
European Union 14-Day Cooling Off Period
If your order is being shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
Items must be returned in the same condition they were received, unused and in their original packaging.
Refunds
Once we have received and inspected your return, we will notify you whether your refund has been approved.
If approved, refunds will be processed automatically to your original payment method within 10 business days.
If more than 15 business days have passed since your refund was approved, please contact us at info@paneloutlet.co.uk.
Contact Information
Panel Outlet
24 Pitt Street
Rochdale
Lancashire
OL12 0HR
United Kingdom
Email: info@paneloutlet.co.uk
